Hi! I’m Molza, the girl behind MolzaCreations aka Cosplay.Tattoo, and I want you to be happy with your order.
I make these products with cosplayers in mind, and I know how disappointing it can be when something doesn’t arrive as expected. If there’s a problem with your order, please get in touch with me and I’ll do my best to help.
Your right to change your mind
When you buy something from my online store as a consumer, you generally have the right to change your mind and withdraw from your purchase within 14 days from the day you receive your order, without having to give a reason, subject to the exceptions provided by applicable law.
If you’d like to use this right, simply email me and let me know that you’d like to withdraw from your purchase.
You don’t have to use a particular form or wording, a clear statement by email is enough.
How to request a return
Please email me at:
support@cosplay.tattoo
Please include:
- Your name
- Your order number
- Which product(s) you’d like to return
- A clear statement that you’d like to withdraw from the purchase
After letting me know, please send the products back within the applicable statutory period.
I recommend using a shipping service that gives you proof of postage or tracking, as this allows you to show that the package was sent.
Return postage
Unless applicable law requires otherwise, the direct cost of returning an item is normally the customer’s responsibility.
I’ll make this clear before you place your order so you know what to expect.
Refunds
If you validly withdraw from your purchase, I’ll refund the payments I’ve received from you, including the cost of my standard delivery option (which is free for a lot of orders!).
If you chose a more expensive delivery option, I’m not required to refund the additional amount resulting from that choice.
I’ll issue the refund without undue delay and, in accordance with applicable law, within 14 days from the day I’m informed of your decision to withdraw and receive your return.
Where permitted by law, I may wait until I receive the returned item or you provide evidence that you’ve sent it back, whichever happens first.
I’ll normally issue the refund using the same payment method you used for the original purchase.
Exchanges
If you’d prefer to exchange an eligible product for another product rather than receive a refund, you can request an exchange within the same 14-day period described above.
Please contact me at support@cosplay.tattoo with your order number and the product you’d like to exchange.
The product must be unused and handled only as necessary to inspect it. Temporary tattoos must not have been applied or used.
Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning the product to me. Any additional postage required to send the replacement product may also be payable by the customer.
Exchanges are subject to product availability. If the requested replacement is unavailable, I can arrange an appropriate alternative or refund in accordance with the applicable consumer rules.
Please take care of returned products
If you decide that you’d like to return something, please handle it only as much as is necessary to check its nature, characteristics and functioning.
If an item has been handled beyond what is reasonably necessary and this reduces its value, the applicable rules concerning diminished value may apply.
If you’re considering returning a temporary tattoo, please don’t apply it to your skin. It’s a one-time use item after all!
Once a tattoo has been applied or used, its condition may affect your statutory rights.
When the right of withdrawal doesn’t apply
There are certain situations where the law provides exceptions to the right of withdrawal.
For example, some personalised or made-to-order products can fall under statutory exceptions.
I will apply an exception only where the requirements of the applicable law are actually met.
I don’t automatically treat temporary tattoos as exempt from the right of withdrawal simply because they’re intended to be applied to the skin.
Something arrived damaged or isn’t right?
This is separate from your right to change your mind.
If your order arrives damaged, defective, incorrect, or doesn’t conform to the contract, please contact me.
I’d appreciate it if you could send me your order number and, where appropriate, a couple of photographs showing the problem.
I’ll look at what happened and work with you to provide the remedy required by applicable consumer law.
Depending on the circumstances, this may mean a replacement, repair, price reduction or refund.
Your statutory consumer rights are not affected by anything written on this page.
What if the package is damaged?
If your parcel arrives visibly damaged, please take a few photographs of the packaging and its contents if possible, and contact me.
If your order appears to have been lost during delivery, contact me with your order number and I’ll investigate it with the relevant postal or delivery service.
Just talk to me
For returns, withdrawals, exchanges, damaged orders, sizing questions or anything else related to your purchase, you can reach me at:
support@cosplay.tattoo
Please include your order number if you’re contacting me about an existing order.
I run MolzaCreations aka Cosplay.Tattoo myself, so when you contact the shop, you’re talking to me personally, not a call center.
I’ll always do my best to help.